Our Store Policies

Refund, Return & Cancellation Policy

 

We aim to ensure you are satisfied with your purchase. However, we understand that issues can arise. Please read our policy below before placing an order. Our products are sourced from trusted global logistic partners, which may impact processing and shipping timelines.


🔧 Product Use & Compatibility

Customers are responsible for ensuring product compatibility before purchase.

 

🛑Order Cancellation

You may request cancellation before your order has been processed or shipped. Once processed with our supplier or dispatched, we are unable to cancel the order.

To request a cancellation, please email support@velvet-rogue.com with your order number as soon as possible. 

 

🔁Refund & Return Policy

Due to the nature of our fulfillment process, we do not accept general returns.

Refunds or replacements are only offered if the item is:

  • Item arrived damaged or defective (photo proof required)
  • Wrong item received (photo proof required)
  • Item did not arrive after 60 days from order date

If you received a defective or incorrect item, please contact us at support@velvet-rogue.com within 5 days of receiving your order. Include:

  • Your order number
  • Photos of the item and packaging
  • Description of the issue

If approved, we will either:

  • Issue a full or partial refund, or
  • Send a replacement item — at no cost to you.

Note: 

Our Store Policies

Refund, Return & Cancellation Policy

 

We aim to ensure you are satisfied with your purchase. However, we understand that issues can arise. Please read our policy below before placing an order. Our products are sourced from trusted global logistic partners, which may impact processing and shipping timelines.


🔧 Product Use & Compatibility

Customers are responsible for ensuring product compatibility before purchase.

 

🛑Order Cancellation

You may request cancellation before your order has been processed or shipped. Once processed with our supplier or dispatched, we are unable to cancel the order.

To request a cancellation, please email support@velvet-rogue.com with your order number as soon as possible. 

 

🔁Refund & Return Policy

Due to the nature of our fulfillment process, we do not accept general returns.

Refunds or replacements are only offered if the item is:

  • Item arrived damaged or defective (photo proof required)
  • Wrong item received (photo proof required)
  • Item did not arrive after 60 days from order date

If you received a defective or incorrect item, please contact us at support@velvet-rogue.com within 5 days of receiving your order. Include:

  • Your order number
  • Photos of the item and packaging
  • Description of the issue

If approved, we will either:

  • Issue a full or partial refund, or
  • Send a replacement item — at no cost to you.

Note: Please do not return any item without contacting us first.

 

🔄Exchanges

We do not offer direct exchanges at this time.
If needed, please place a new order.

 

🚫 Non-Refundable Situations

Refunds or cancellations will not be processed for:

  • Orders already shipped
  • Change of mind or preference
  • Incorrect product selection
  • Delays caused by customs or couriers (unless exceeding 60 days)


 

🔄Exchanges

We do not offer direct exchanges at this time.
If needed, please place a new order.

 

🚫 Non-Refundable Situations

Refunds or cancellations will not be processed for:

  • Orders already shipped
  • Change of mind or preference
  • Incorrect product selection
  • Delays caused by customs or couriers (unless exceeding 60 days)